Frequently Asked Questions
Frequently Asked Questions
📦 When will my order arrive?
All orders are processed and shipped within 1–2 business days after payment is confirmed.
Estimated delivery times:
• Latvia: 2–5 business days
• Other European countries: 5–10 business days
Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package in real time.
🌍 Do you ship internationally?
Yes, we ship throughout Latvia and selected European countries.
Shipping availability and options will appear during checkout once your delivery address is entered.
🔍 How can I track my order?
As soon as your package leaves our facility, you’ll receive a tracking email.
Click the link anytime to view live updates on your shipment’s status.
💳 What payment methods do you accept?
We offer secure and convenient payment options, including:
• Visa
• Mastercard
• Secure online card payments
All payments are processed through encrypted SSL technology to ensure your information stays protected.
⏳ What if my order is delayed?
Delivery delays may occur due to holidays, weather, courier traffic, or logistical issues.
If your package exceeds the estimated delivery window, contact us at info@goalpix.com with your order number and we will investigate promptly.
🔁 Can I return my purchase?
Yes. You may request a return within 30 days of receiving your order if:
• The item is unused and unworn
• It is in its original packaging and condition
• You contact us before sending it back
Once your request is approved, we will provide full return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, notify us within 7 days.
Please email the following to info@goalpix.com:
• Your order number
• Clear photos of the issue
We will offer a replacement, refund, or store credit depending on the situation.
💬 Need more help?
Email: info@goalpix.com
Phone: +371 2849 6731
Address: Brīvības iela 156–20, Rīga, Latvia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EET)